At ArtDrop.store, we stand behind the quality of our digital products and want you to be completely satisfied with your purchase. We understand that buying digital files for your creative projects is an important investment, and we’re here to ensure you have the best possible experience.
Money-Back Guarantee
If you are not satisfied with your purchased digital files, we offer a simple money-back guarantee. We believe in making things right for our customers.
Eligible for Refund:
Files that don’t meet your quality expectations
Incorrect file formats
Files that don’t match the product description
Technical issues preventing successful download
Compatibility issues not specified in the product description
How to Request a Refund
Contact our customer support team within 7 days of your purchase
Provide your order number and email used for purchase
Briefly explain the reason for your refund request
We’ll process your refund within 2-3 business days
Download Issues
If you’re experiencing problems downloading your files:
First, check your download link in your confirmation email
Ensure you have a stable internet connection
Try using a different browser
Contact our support team if issues persist
We’ll help resolve any download issues by:
Sending new download links
Providing alternative download methods
Offering technical support
Extending download availability if needed
Technical Support
We’re here to help! Contact us if you need assistance with:
File formats and sizes
Software compatibility
Usage guidelines
Print specifications
Color profiles
Resolution questions
Contact Us
For any questions or support needs:
Email: help@artdrop.store
Response Time: Within 48 hours
Important Notes
All refunds will be processed to the original payment method
Downloaded files should be backed up by the customer
After receiving a refund, you agree to delete all copies of the digital files
We reserve the right to deny refund requests that don’t meet our criteria
Multiple refund requests from the same customer may be subject to review
Unauthorized Use
Please note that requesting a refund and continuing to use the files is strictly prohibited. Any such activity may result in:
Legal action
Account suspension
Ban from future purchases
Customer Satisfaction
Your satisfaction is our priority. If you’re having any issues with our products, please reach out to us before requesting a refund. Often, we can help resolve technical issues or provide guidance that will help you get the most out of our digital products.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
